Area Report - Kandia Nyoman


Asia Report

THE CURRENT STATE OF TOURIST GUIDING IN ASIA
PRESENTED BY NYOMAN KANDIA ON THE 11TH CONVENTION OF THE WORLD FEDERATION OF TOURIST GUIDE ASSOCIATION, JANUARY 31,2005 MELBOURNE AUSTRALIA

Introduction
First of all, I would like to take this opportunity to express my sincere thanks to the committee of the WFTGA Convention in which I am able to present the state of tourist guiding in ASIA Region, especially for my country INDONESIA. Ladies and Gentleman, talking about ASIA continent is very huge that consists of about 19 countries. I would like to share the state of tourist guiding in some countries that I am familiar with, in South East Asia Countries such as: Singapore, Malaysia, Thailand, Philippines, Indonesia, Brunai, Vietnam, Mynmar, PRD of Lao, Cambodia.

The existence of Tourist guide in Indonesia that we called “Pramuwisata” began after Indonesia independence 1945.There were a few people looking after tourists who visited our country in 1958 and those of tourist were coming from Holland. Bali Guide association or BGA and Jakarta Guide association were the leading tourist guide association that was formed in 1963 in Indonesia. During that time those people who called themselves as Tourist Guide just could master then foreign language and they never had an official tourist course done by tourism authority. It took 25 years; tourist guide of Indonesia established their own national association of Indonesia Tourist Guide that was supported by Mr.Joov Ave, the directorate General of Tourism and Post telecommunication took place at Pertamina Cottages Hotel at kuta beach Bali March 1983. This was first national congress of National Tourist Guide association of Indonesia or Himpunan Duta Wisata Indonesia (HDWI). This congress was able to set up their training program of National Tourist Guide and their elected President was Mr.Anak Agung tentrem Wisnawa, and Mr.Rizani Idza Karnanda as the secretary general.

Five year later October 1988 at Palembang City, South Sumatera province of Indonesia, the second congress of Indonesia Tourist Guide Association or HDWI changed his name to be Himpunan Pramuwisata Indonesia (HPI) with no substanial reason. After 30 years of its history and by September 17, 1988 at Jakarta, Mr. Soesilo Soedarman, Minister of Tourism, Post and Telecommunication signed the bill of law with number: KM.82/PW 102/MPPT-88 regarding the existence of Tourist Guide of Indonesia and its development (peraturan Menteri pariwisata, Pos dan Telekomunikasi nomor: km.82/PW.102/MPPT-88). April 27 1989,Mr.Joov Ave, Directorate General Department of Tourism, Post and Telecommunication followed up the minister bill of law with issued his policy with number: Kep-17/U/ I/89 regarding the Guidelines of Tourist Guidelines of Tourist Guide training Program.

At provincial level, Mr.Oka Governor of Bali province signed up the bill of law regarding the tourist guide by December 02, 1989 with nomor 10 of provincial law had been agreed by provincial house of representative 1989.

GOVERNMENT INVOLVEMENT
Indonesia government paid very high attention regarding the existence and the quality of Indonesia Tourist Guide by issuing some bill of law as mentioned above. Government had considered that Tourist Guide as the front liner in our tourism industry and a little ambassador of people and the country should be able to deliver the information of any information related to our national tourism towards tourists. Hence, tourists will get detail information of the country they visited. The serious efforts had been done by government especially the ministry of culture and tourism was funding some activities of Indonesia Tourist Guide Association or HPI during this national workshops and training program as well was fund supporting to join the world federation of tourist guide associations and attending WFTGA Convention.

TRAINING PROGRAM
According to bill of law signed by Minister for tourism, Post and telecommunication Chapter II act 02 has been mentioned that Tourist Guide (Pramuwisata) has been classified into: Pram uwisata Muda (Green Badge Guide), Pramuwisata Madya (Yellow Badge) and Pramuwisata Khusus (White Badge).

GREEN BADGE TOURIST GUIDE
A professional tourist guide who is only working for his regency Area (Kabupaten). They should take 121 hours tourist guide courses with subject

Matters as follows:
1. Basic Core
Philosophy of the country Indonesia language, National Defense, History of Indonesia, Culture and Arts at regency area,

2. General Knowledge
Knowledge of Tourism, places of interest at Regional Area, Guiding technique, Cross cultural ethic groups in Indonesia, Product knowledge of tourism, Geography, Knowledge of animals, plantations,

3. Additional knowledge
Hygiene and sanitation, First Aids, General Knowledge.

YELLOW BADGE TOURIST GUIDE
A professional tourist guide who is only working at Provincial are (Province) they must take 121 hours tourist guide courses with subject matters as follows:

1.Basic Core
Philosophy of the country, Indonesia language, National Defense, History of Indonesia, Culture and Arts at regency area.

2.General Knowledge
Knowledge of tourism, Places of interest at Provincial Area, Guiding technique, Cross cultural ethic groups in Indonesia, Product knowledge of tourism, Geography, Knowledge of animals, plantations, Tourism Terms, Leaderships, marketing techniques, Packages tours.

3. Additional Knowledge
National and provincial tourism development, Immigration, Quarantine, Harbors organization, first Aids, Tourism Product planning, general knowledge.

WHITE BADGE TOURIST GUIDE
A professional tourist guide who is only working for a special place of interests such as museum only, hiking etc. To get the certificate one must join tourist guide course for 250 hours.The subject matters they learn as follows:

1.Basic Core
Philosophy of the country, Indonesia language, National Defense, History of Indonesia, Culture and Arts at regency area.

2.General knowledge:
More then one foreign languages, places of interest specialist, guiding technique, cross cultures of ethnic groups in Indonesia, geography.

3.Additional Knowledge:
National Tourism and their area understanding, first aids and general knowledge.

Note:
All training program will be set up by Indonesia Tourist Guide association of provincial chapters proposed to the Governor of the province. The governor will make a team of training consists of provincial Tourism authority, University, Travel agency and from Indonesia Tourist guide association.

REQUIREMENTS NEEDED AS A LICENSED TOURIST GUIDE OF INDONESIA AS STATED BY BILL OF LAW OF DIRECTORATE GENERAL DEPARTMENT OF TOURISM, POST AND TELECOMMUNICATION CHAPTER II ACT 02. 

A. Green Badge
Indonesia Citizen
Minimum age of 18 years old
Good manner and no criminal record
Master Indonesia language and one of foreign language, fluent spoken and written
Have to take a training guide course with the subject matters as mentioned above.
Minimum Senior High school graduate
Pass the exam of tourist guide training done by provincial tourism authority.

B. Yellow Badge
Indonesia Citizen
Minimum age of 18 years old
Good manner and no criminal record
Master Indonesia language and one of foreign language, fluent spoken and written
Have to take a training guide course with the subject matters as mentioned above.
Minimum Senior High school graduate
Pass the exam of tourist guide training done by provincial tourism authority.
Have a skill for group handlings
Having a certificate of green badge
Having 3 years experiences at Green Badge tourist guide simultaneously.

C.White Badge
Indonesia Citizen
Minimum age of 24 years old
Master Indonesia language and one of foreign language spoken and written fluently.
Having a skill for special knowledge of certain places of interest.
Pass the training tourist exam done by province tourism authority.

Note:
Tourist guide licensed issued by Governor of province or by province tourism authority
Cost for licensed tourist guide is subsidized by Government
Annual Fee will be collected by Indonesia tourist guide association of province chapter and depends on the agreement from each province.
Annual fee is needed to support tourist guide association.

EMPLOYMENT OPPORTUNITIES
National Board of Indonesia Tourist Guide association (ITGA) is national body and aims at coordinating level among the province with the ministry for culture and tourism of Indonesia Republic at Capital City Jakarta. National boards has a several province chapters such as:

ITGA of Bail Chapter has around 7000 members of licensed tourist guides and 60% of them are still active in their profession.

ITGA of Jakarta Capital Chapter has approximately 2500 members of licensed tourist guide and 800-900 tourist guides are active.

ITGA of Banten Chapters has got 300 members and some of them are still active.

ITGA of West Java Chapters has 1500 members and only few of them are still guiding

ITGA of Central Java Chapters has 1000 members and 30% are still active especially who based in Borobudur temple.

ITGA of East Java has got 700 members and most of them are still active.

ITGA of West Nusa Tenggara Island Chapter has got 1200 licensed tourist guide and 90% are still active

ITGA of Maluku Chapter has got 200 members and very few are active.

ITGA of Kalimantan Island Chapter has got less then 100 members and some of them are no record

ITGA of south Sulawesi Island Chapter has got 800 members and some of them are active.

ITGA of West Sumatera Chapter has got 600 members and some of them has no job.

ITGA of North Sumatera Chapter has got 400 and most of them no active.

ITGA of Yogyakarta Chapter has got 650 members and most of them are active.

ITGA of Kepri Island chapter has got 350 members and still active for out bounds as tour manager.

ITGA of Lampung Chapter has got 150 members and not so active.

ITGA of Gorontalo Chapter has got 50 members and some are active.

ITGA of East Nusa Tenggara Chapters has got 45 members and most are active and living at Komodo Island.

Ladies and Gentlemen,
Indonesia has got 32 provinces and we are existing at 17 provinces are active as all provinces depend on their tourism industry and the majority of course Bali province of the revues are depending on tourism industry. Most of our members are freelance tourist guide.

ARE FOREIGN TOURIST GUIDE PERMITTED TO WORK IN THE REGION?
According to bill of law from the ministry for tourism, post and telecommunication of Indonesia Republics stated clearly chapter IV act 15 that “Foreign tour manager cannot do guiding as a tourist guide in Indonesia. 

A UNION THAT SUPPORTS TORIST GUIDES
Provincial tourism authority, Tourism Board, University, Indonesia people of tourism, etc.

WAGE STRICTURE:
It varied depending on island destination. To inform guiding 8-9 hrs full day tour in Bali Travel Company paid us Rp. 150,000-Rp.200,000 or (USD. 15-20 ). Most of Tourist guides in Indonesia do rely on Commission or tips for their income.

FURTHER OPPORTUNITIES CAREER DEVELOPMENT
Indonesia Tourist guide association has been set up NATIONAL OCCUPATIONAL STANDARDS (NOS) that has been agreed by Tourist Guide association with other stakeholders. NOS have been declared by July 16, 2004. NOS consists of
Local Tourist Guide: Common core 5 units, General Administration 8 Units, and Functional 4 units. Total, to be a local guide should master 17units of standard competencies.

National and regional Tourist Guide: Common core 5 units, General administration 13 units, and Functional 9 units. Total one should master 27 units as national and regional tourist guide. 

To get the licensed of tourist guide some one will be assessed by The National body of tourism certification that consists of University, Tourist guide association, Government, and Travel agency as the user. 

MAJOR PROBLEMS FACING BY TOURIST GUIDE IN INDONESIA?
1. Lack of training program
The income of professional tourist guides are very much relying on shopping commission, tips, as the standard of guide fee is not reasonable in some cases.
No monthly salary as most of them are freelance tourist guide.
No insurance given by the user of tourist guide services.
So many illegal tourist guide beyond government control.
Mandarin tourist guide most of them acting as the travel agency and they have to spend USD 35-40 per client to get the tourist from travel agency who supplied the tourist they want to look after.

PROFILE
Name: Nyoman Kandia (Male)
Place of birth: Gianyar-Bali-Indonesia, Peb 25, 1966
Tourist Guide: Since 1991 with Yellow badget at Bali province
Education Background: Graduated from Udayana University, faculty of Teacher training school, English department for master degree in 1991.
Title: President for Indonesia Tourist Guide Association at National body from 2001-2006. Are representatives for WFTGA at ASEAN Region.