Speakers' Notes - 11TH WFTGA CONVENTION 2005 - Melbourne

1-State of Tourist Guiding in the World Today:
Maricar R. Donato - State of Tourist Guiding in the US
Aladdin Khalifa - State of Tourist Guiding in Africa and the Middle East
Jan Roberts - State of Tourist Guiding in Australia/Oceania
Nyoman Kandia - State of Tourist Guiding in Asia
Philip Cookson - State of Tourist Guiding in Europe

2-Better Business is Everybody's Business
Legal Aspects of Insurance and Litigation – The Guides Responsibilities
Tim Ross, JMD Ross Insurance Brokers

3-Contract Tips – Know Your Rights and Avoid the Fights
Katherine Polkinghorne, Solicitor, Hunt & Hunt

4-Ms Chris Fanning, Cultural Tourism Lecturer and Industry Placement Coordinator, 
Flinders University Language Interpreters and Tourist Guides – Reflecting Issues and Education

5-Healthy Tips for Healthy Trips
Phil Rennie, Professional Tourist Guide, Tour Manager and Educator 

Tim Ross is the Managing Director of JMD Ross Insurance Brokers Pty Ltd., Sydney. He has been involved in risk and insurance for members of the Tourism Industry for more than 20 years. He has worked in Sydney, Hobart, Adelaide and London. His Company has built a reputation as a specialist insurance advisor to Tour Guides. 

Katherine Polkinghorne. LLB (Hons), LIB (Bachelor of International Business) Bond University, Queensland.
Katherine is a lawyer with Hunt and Hunt, Melbourne. She is currently practicing in the area of commercial and corporate law, and has experience in areas including commercial contracts, joint ventures, trade practices, commercial property, intellectual property and commercial negotiation. Katherine also works in the Chinese practice of Hunt and Hunt, with a particular focus on education and commercial ventures in the People's Republic of China. 

John Teres is the National Executive Officer for the Australian Society of Association Executives (AuSAE).
AuSAE provides professional development services to association executives and managers. The association celebrated 50 years in 2004. 

Dr Rosemary Black is a senior lecturer in interpretation and tour guiding at Charles Sturt University, Albury, Australia. She has over 20 years experience in the national park management, recreation, ecotourism and tour guiding filds. Her areas of research interest are tour guiding, roles and performance, evaluation of interpretation and environmental education and quality assurance in ecotourism. Dr Black has published over 28 publications including 13 referred papers and book chapters. 

Chris Fanning has been involved with the tourism industry since 1997, both as a practitioner and as a tourism lecturer. She has a broad range of experience as a Tour Guide, a Tourism Officer with local government, a Conference Secretary, Event Organiser and as a Visitor Information Centre Information Officer. She is the coordinator of two first year topics in the Bachelor of Cultural Tourism and Bachelor of Technology (Ecotourism) at Flinders University, South Australia, where she has also been the Industry Placement Coordinator for the Bachelor of Cultural Tourism since 1999. She also teaches tourism and tour guiding at the University of South Australia and at two TAFE institutes, to students from both and English and non-English speaking background. 

Russell Boswell is and educator and tourism strategist. Nature based tourism forms the core of Russell's professional experience. He is the Marketing Director for Wilderness Challenge, an award winning Cairns 4WD operator. He is the Chair of Guiding Organisations Australia (GOA), a past President of Savannah Guides, and a member of consultative committees for the Wet Tropic Management Authority, the Alliance for Sustainable Tourism and Far North Queensland Tour Operators Association. Russell has coordinated the Ecotour Guide Program at the Cairns Technical and Further Education College (TAFE) for the past seven years and worked in several international tourism development consultancies in Asia and the Pacific. Russell's formal qualifications include postgraduate studies in education and marketing.
Russell is committed to raising the professionalism of Tour Guides in Australia an has been deeply involved in movements towards certification and accreditation at regional, sectoral and national levels.

Prof. Ian Gust – Ian Gust, Professional Fellow in the Department of Microbiology and Immunology, The University of Melbourne, is an internationally recognized virologist, widely recognized for his work in the fields of viral hepatitis, influenza and blood borne virus infections. Between 1970 and 1990 Ian headed the virus laboratories at Fairfield Hospital Melbourne and was the foundation Director of the McFarlane Burnet Centre for Medical Research. He is perhaps best known for this pioneering studies on hepatitis A, which led to the licensing of the worlds first hepatitis A vaccine, his central role in safeguarding Australia's blood supply and his involvement in the International Task Force for Hepatitis B Immunization. Between 1990 and 200 he served as the Research and Development Director at CSL Ltd., a large Australian based pharmaceutical company that produces human and animal vaccines and is one of the worlds largest suppliers of plasma components. During this period, CSL developed and licensed combination vaccines and secured the intellectual property which is the basis of a human papilloma virus vaccine now undergoing clinical trials. From 1983 he has had a number of senior roles as the Australian governments Chief Medical and Scientific Advisor on AIDS. He is the author of 2 books and over 300 papers and has received a number of awards for his work.

Geraldine Cook is Head of Voice at the Victorian College of the Arts in Melbourne. Her experience as a teacher, actor and youth director spans over 25 years in London and Melbourne. She began her training in London at Middlesex University where she completed her degree in drama and education and commenced her voice training under Greta Colson. She was professionally employed as a youth theatre director working on community and education based productions in London at the Half Moon and Curtain Theatres. Geraldine developed her skills in language, communication and voice through the Guildhall School of Music and Drama where she completed a Licentiate in Voice and Speech. Further training was augmented with Patsy Rodenburg, Prunella Scales an Cicely Berry in London. In Melbourne, Geraldine has performed at La Mama, Universal, Atheneum and Anthill Theatres and inaugurated a training company developing theatre in education productions for people with disabilities. Her recent voice-over work has included a sound scape for the Melbourne Immigration Museum and a travelling exhibition for the Centenary of Federation. Geraldine developed, implemented and taught community based performance training for the TAFE and Swinburne University. Her freelance work includes working as a voice and communications consultant for the corporate and government sectors, specializing in working with people from a non-English speaking background. She has also been employed as a consultant to evaluate state and national arts training for the Vocational Education an Training sector. In 1998 she received a travelling scholarship to the USA and England to investigate the relationship between new technologies an interactive performance. Geraldine has a Masters in Education from Melbourne University and is an Australian associate editor for the accent and dialect website located at Kansas University. This work currently forms part of Geraldine's research at the Victorian College of the Arts (VCA). 

Phil Rennie is a seasoned professional Tourist Guide Tour Manager and Educator, having worked with many government and private employers. Phil has a Bachelor of Arts and a Diploma in Tourism as well as qualifications in teaching and training. He is an active member of many relevant industry bodies including the PTGAA, IATG (Institute of Australian Tourist Guides), TGAWA (Tour Guides Association of Western Aust), IAA (Interpretation Association of Aust), Eco Tourism Australia, GOA (Guiding Organisations of Aust) and Australian Guild of Story Tellers. As an involved member Phil has written many articles and conducted famils, facilitated training at all levels; especially addressing communication, interpretative methods and issues. 

Shira Kramer graduated with honours as a Physiotherapist from Melbourne University. She also has Post Graduate qualifications in Exercise Rehabilitation from Melbourne University. Shira has experience working in both the public and private sectors. She works at the Malvern Sports and Physiotherapy Centre where she treats a variety of orthopaedic conditions. She also instructs physiotherapy based exercise classes including back-care and pregnancy.