A group gets separated, someone collapses, a road closes, a demonstration blocks the route. This session works through the situations guides actually meet and the decisions that keep everyone safe and informed.
0,00 €
Joining details are also sent by email the day before, and appear under My Courses.
The session is delivered in English.
✅ One hour of live, interactive teaching
✅ The session recording
✅ A WFTGA Certificate of Attendance
✅ Checklist and scenario cards
❌ First-aid certification — this session is not a first-aid course
Participants receive a WFTGA Certificate of Attendance listing the session content and duration.
This session addressed crisis management for tourist guides, covering preparation before departure, immediate assessment and decision-making during an incident, medical emergencies and escalation, group separation, theft and lost property, and communication with the group and the operator following an incident.
The session opened with the distinction between an incident and a crisis, and the guide's duty of care. Participants worked through four scenarios — a medical emergency, a separated group member, a blocked route and a theft — identifying the first three actions in each. The closing discussion covered reporting to the operator and the wording of an incident note.
Materials and recordings are provided for your personal professional use and may not be shared or republished.
Organised by the WFTGA Training Division.
